Returns & Exchanges
At Butterfly, we want your home to feel perfect, which is why we offer a 30-day window for returns or exchanges on all furniture and decor items in their original condition. We are committed to ensuring every piece you bring into your space meets our high standards of comfort and style.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Carefully repackage your items in their original boxes with all protective padding to ensure they arrive back at our warehouse safely.
Affix Shipping Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your package, covering any previous shipping marks.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing